Status Disclosure

Who are we?
Reynolds Motor Group Ltd are an established used car dealer. We have 3 sites based in Southend-on-Sea, Basildon and Shoeburyness.  
Our friendly team are on hand to support you within this journey and are on hand to answer any questions you may have.
Our aim is to provide you with a high quality vehicle, fantastic service and to try to obtain the best financial acceptance to fit your circumstance. We work with a panel of lenders and brokers in order to help you obtain an acceptance.
Treating Customers Fairly (TCF) is a core part of our culture and we are committed to ensuring you receive a product suitable for your needs and circumstance.

Contact us
Should you have any questions prior to making an application, or have any queries during or after your application has been made, you can contact us on the following information – 
E: sales@reynoldsmotorgroup.co.uk
T: 01702 612472
P: Royston Garage, 460 Sutton Road, Southend on Sea, Essex SS2 5EZ
Regulation
Reynolds Motor Group Ltd. is a firm registered within England and Wales, company number 08203499.
We are authorised and regulated by the Financial Conduct Authority (‘FCA’), under FRN 660659.
Our trading styles are ‘Car Finance Genie’, ‘Reynolds Motor Group’, ‘Reynolds of Rayleigh’ and ‘Royston Garage’.
We act as a credit broker, not a lender.
You will not be charged a fee for using our services; however, we must inform you that we may receive a commission payment from the lender we introduce your information too. This will not impact any rate you are offered.
We will never provide you with a recommendation or advise you on certain products, however, we or our lenders will provide you with all the information required to assist you in making an informed decision. 

Finance Options
In order to assist you with obtaining vehicle finance, your details will be passed over to lenders and brokers  with whom we work with. 
Our lending panel, in order to assess your credit worthiness, will check your information with credit reference agencies, and potentially fraud prevention agencies. 
They will also use the information that you have provided us to assist them in assessing your current status and affordability. 
Please note that we cannot guarantee an acceptance and all potential finance is subject to terms and status. 
Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering entering into. 
We encourage you to take the time to read through any documentation provided, and please do ask any questions you may have. 

Affordability
It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation. 
Our team will go over all your details to ensure we have the correct information to pass onto our partners, who will then try to verify the information. However, please note that evidence of your income may be requested. 
If you are aware or suspect that your financial position will change in the future, you must inform us. 
Your credit rating could be adversely affected if you do not make payments when due.

Test Drives and Vehicle Reservations
In order to reserve a vehicle, we may request a holding deposit from yourself. 
The amount of such a deposit will be confirmed by a member of our team. Dependent upon the agreement, you can have this returned upon completion or form part of your purchase. 
Please note that if you do not proceed with your vehicle, we cannot guarantee your deposit will be returned. 
We encourage all customers to fully inspect and test drive vehicles so you can ensure you are happy with it. 
If you are unable to visit our site, we can arrange a delivery service and will make you aware of your rights. 

Complaints
If you wish to make a complaint, please do contact us using the contact information above.
For full information on how we handle complaints, please see our complaints procedure 

Your Information
In order to process your application, you will need to provide us with some of your personal information. We pride ourselves on handling your information in the most secure and professional way we can. 
Your data will not be processed without your explicit consent for us to do so, therefore if you do not wish for your application to be processed, we kindly ask that this is not submitted. 
As mentioned above, your information will be passed over to our lender network in order to try to obtain you a finance acceptance. Whilst we have assessed the lenders and brokers we work with; we have included their information within our privacy policy so you can fully research how they will use your information. 
For further detail on how your information is used by us and who it will be shared with, please view our privacy policy here https://www.reynoldsmotorgroup.co.uk/privacy-policy.php
Our ICO number is ZA241199.