1. Who are we?

1. Reynolds Motor Group Ltd trading as Reynolds Motor Group and RMG, is a company registered within England and Wales, company number 08203499.
2. Our Registered Address is 42 Ness Road, Shoeburyness, Southend-On-Sea, England, SS3 9DF.
3. Our friendly team is on hand to support you within this journey and to answer any questions you may have.
4. As a Used Car Motor Dealer, our aim is to obtain the best financial acceptance to fit your circumstance and provide you with a high quality vehicle. We work with a variety of finance partners in order to help you obtain an acceptance.
5. Please note, we are only able to offer finance products from our panel of lenders. These products include Hire Purchase. Conditional Sale and Personal Contract Purchase. We are happy to provide further information on products at any time.
6. Treating Customers Fairly (TCF) is a core part of our culture and we are committed to ensuring you receive a product suitable for your needs and circumstances.

1. Contact us

1. Should you have any questions prior to making an application, or have any queries during or after your application has been made, you can contact us on the following information -

E: [email protected]

T: 01702 612472

Southend-on-Sea Branch:456 Sutton Road, Southend-on-Sea,  SS2 5EZ

Basildon Branch:Southend Arterial Road, Basildon, SS14 3AU

1. Regulation

1. In order to carry out our activities, we are authorised and regulated by the Financial Conduct Authority ('FCA').
2. Our FRN is 660659, you can check this here -https://register.fca.org.uk/s/
3. We act as a credit broker, not a lender.
4. To allow us to introduce you to  products such as GAP insurance, we are an Appointed Representative of AutoProtect (MBI) Ltd, our FRN is 843942.
5. Please note we are not financial advisors.

1. Fees and Commissions

1. You will not be charged a fee for using our services; however, we must inform you that we typically receive a commission payment for introducing your details.
2. This commission will not impact any rate, amount or acceptance you are offered and is an agreed fixed payment or fixed percentage of the amount you will finance.
3. This may vary by lender or finance partner.
4. You have the right to request information on our commission at any time using the above contact details. We will provide you with full commission information prior to you entering into your finance agreement, and ask you to consent to proceeding with the agreement based on this information.

1. Finance Options

1. In order to assist you with obtaining vehicle finance, your details will be passed over to finance providers with whom we work with.
2. Our finance providers, in order to assess your creditworthiness, will check your information with credit reference agencies, and potentially fraud prevention agencies.
3. They will also use the information that you have provided us to assist them in assessing your current status and affordability.
4. It is important that all the information you provide is accurate and up to date.
5. Please note that we cannot guarantee an acceptance and all potential finance is subject to terms and status.
6. Before entering into any agreement, you should ensure you have fully read and understood the agreement you are considering entering into.
7. We encourage you to take the time to read through any documentation provided, and please do ask any questions you may have.
8. It is incredibly important you understand the type of agreement you are entering into along with your rights under the agreement such as (but not limited too) Distance Selling and the 14-day rule, Post Contract and your rights if there is an issue with the vehicle, Cancellation and what would happen should you not be able to keep up with the repayments.
9. Our team is happy to answer any questions or go through anything in further detail, please contact us on the above.
10. We will never provide you with a recommendation or advise you on certain products, however our partners will provide you with all the information required within your Pre-Contract Information to assist you in making an informed decision.
11. If you would like further support or guidance around your finances, https://www.moneyhelper.org.uk/en provides free assistance that could help support you.

1. Affordability

1. It is extremely important that you look into finance options that are suitable for your current (and potential future) financial situation.
2. We will go over all your details to ensure we have the correct information to pass onto our partners, who will then try to verify the information. However, please note that evidence of your income may be requested.
3. If you are aware or suspect that your financial position will change in the future, you must inform us or the finance partner directly.
4. Your credit rating could be adversely affected if you do not make payments when due.

1. Test Drives and Vehicle Reservations

a.        In order to reserve a vehicle, we may request a holding deposit from yourself.

b.        The amount of such a deposit will be confirmed by a member of our team. Dependent upon the agreement, you can have this returned upon completion or form part of your purchase.

c.         Please note that if you do not proceed with your vehicle, we cannot guarantee your deposit will be returned.

d.        We encourage all customers to fully inspect and test drive vehicles so you can ensure you are happy with it.

e.        If you are unable to visit our site, we can arrange a delivery service and will make you aware of your rights.

1. Complaints

1. If you wish to make a complaint, please do contact us using the contact information above.
2. For full information on how we handle complaints, please see our Complaints Procedure.

1. Your Information

1. In order to process your application, you will need to provide us with some of your personal information. We pride ourselves on handling your information in the most secure and professional way we can.
2. Your data will not be processed without your explicit consent for us to do so, therefore if you do not wish for your application to be processed, we kindly ask that this is not submitted.
3. As mentioned above, your information will be passed over to our finance partners in order to try to obtain you a finance acceptance. Whilst we have assessed the partners we work with; we have included their information within our privacy policy so you can fully research how they will use your information.
4. For further detail on how your information is used by us and who it will be shared with, please view our Privacy Policy.
5. Our ICO number is ZA241199.